Customer Business Solutions

Like any small business, physician organizations have a broad range of needs beyond their primary service, and it requires a delicate balance to ensure that all of those needs are managed without taking focus away from effective care delivery. At Continuum Health, we offer a complete medical practice management approach that can address and regulate needs like: technology services, call center management, practice performance support, HR/payroll, finance, marketing, purchasing, training and compliance.

Our experts understand the work that goes into running a business, and part of our commitment to Better Business, Better Care is taking a comprehensive view of what it takes to help practices succeed. To that end, we provide a range of support services to ease the burdens of day-to-day medical practice management. These services include:

Technology Support
  • Conduct site evaluation/surveys
  • Site design and implementation
  • Creation and administration of user accounts
  • Medical practice management and EHR technology platforms with more than 4,000 custom edits
  • Network maintenance
  • Management of centralized server infrastructure and database for Continuum applications
  • Management of data integrity and security
  • Data migration support
Call Center Management
  • Patient Call Center fields approximately 160,000 calls annually for billing inquiries and maintains service levels above 96%
  • Client Solution Center assists providers and practice staff with revenue cycle management inquiries, as well as assistance utilizing the medical practice management application
  • The Client Solution Center processes 24,000 requests annually
  • IT Help Desk provides support for network, hardware, and application issues
  • IT ticketing platform allows users to request support via an online portal
Practice Performance
  • Dedicated account manager
  • Robust practice performance management reviews and assessments
  • Routine site visits
  • Performance reporting with key performance indicators and recommendations
Human Resources
  • Benefits administration
  • Payroll platform and advising services
  • Malpractice and corporate liability insurance
  • Compliance plan, policies, and procedures
  • Hiring and recruiting
  • Employee relations & development
Finance
  • Cash management, including accounts payable, banking, credit line, and cash disbursements services
  • Financial statements and reconciliations
  • Analysis, reconciliations, and reporting
Marketing & Communications
  • Access to centralized communications experts
  • Assistance in developing long-term communications plans
  • Branding and market positioning services
  • Advisory on externally produced client websites and communications materials
  • Patient community outreach programs
Purchasing
  • Supply chain management services
  • Vendor contract negotiation and management
  • Group purchasing discounts through Continuum Buying Alliance
Training
  • Provide medical practice management & EMR application classroom & online training
  • Create and maintain original training documentation
  • Manage tracking of all education initiatives through Learning Management System
  • Access to online industry leading content for various healthcare matters
Compliance

Program development and guidance regarding:

  • Leadership responsibilities
  • Workforce use
  • Access controls
  • Permitted use and disclosure of PHI
  • TPO
  • Medical record release
  • Patient complaints
  • Device & media controls
  • Red flag, subpoena, special protection sanctions
  • Payment policy
  • Training enforcement