Customer Business Solutions
Like any small business, physician organizations have a broad range of needs beyond their primary service, and it requires a delicate balance to ensure that all of those needs are managed without taking focus away from effective care delivery. At Continuum Health, we offer a complete medical practice management approach that can address and regulate needs like: technology services, call center management, practice performance support, HR/payroll, finance, marketing, purchasing, training and compliance.
Our experts understand the work that goes into running a business, and part of our commitment to Better Business, Better Care is taking a comprehensive view of what it takes to help practices succeed. To that end, we provide a range of support services to ease the burdens of day-to-day medical practice management. These services include:
- Conduct site evaluation/surveys
- Site design and implementation
- Creation and administration of user accounts
- Medical practice management and EHR technology platforms with more than 4,000 custom edits
- Network maintenance
- Management of centralized server infrastructure and database for Continuum applications
- Management of data integrity and security
- Data migration support
- Patient Call Center fields approximately 160,000 calls annually for billing inquiries and maintains service levels above 96%
- Client Solution Center assists providers and practice staff with revenue cycle management inquiries, as well as assistance utilizing the medical practice management application
- The Client Solution Center processes 24,000 requests annually
- IT Help Desk provides support for network, hardware, and application issues
- IT ticketing platform allows users to request support via an online portal
- Dedicated account manager
- Robust practice performance management reviews and assessments
- Routine site visits
- Performance reporting with key performance indicators and recommendations
- Benefits administration
- Payroll platform and advising services
- Malpractice and corporate liability insurance
- Compliance plan, policies, and procedures
- Hiring and recruiting
- Employee relations & development
- Cash management, including accounts payable, banking, credit line, and cash disbursements services
- Financial statements and reconciliations
- Analysis, reconciliations, and reporting
- Access to centralized communications experts
- Assistance in developing long-term communications plans
- Branding and market positioning services
- Advisory on externally produced client websites and communications materials
- Patient community outreach programs
- Supply chain management services
- Vendor contract negotiation and management
- Group purchasing discounts through Continuum Buying Alliance
- Provide medical practice management & EMR application classroom & online training
- Create and maintain original training documentation
- Manage tracking of all education initiatives through Learning Management System
- Access to online industry leading content for various healthcare matters
Program development and guidance regarding:
- Leadership responsibilities
- Workforce use
- Access controls
- Permitted use and disclosure of PHI
- TPO
- Medical record release
- Patient complaints
- Device & media controls
- Red flag, subpoena, special protection sanctions
- Payment policy
- Training enforcement